2009 Littlestown Member Satisfaction Survey

What type of YMCA membership do you have? Family/Household Adult Individual Senior Youth Single Parent Household Teen How long have you been a member of the Littlestown YMCA? Under 1 year 2 - 5 years 6 - 10 years 11 - 20 years 20+ years How often do you use the YMCA facilities? Once a month Once a week 2 - 3 times a week 4 - 7 times a week How often do you or members of your household enroll in YMCA programs? Every session Every other session Once Never enrolled What was your reason for joining our YMCA? Check all that apply. To get in shape Availability of weight room Availability of programs Availability of programs for families Availability of fitness programs Availability of special interest programs Convenience of location Affordable rates Other   If you are a former YMCA member, what was the reason for not renewing your membership? Check all that apply. I have moved, or changed jobs, and it is no longer close to me I lost motivation, did not have enough time I could no longer afford the membership rate The facility is too crowded. The facility is not clean. The facility is not well maintained. Particular equipment is unavailable. (Please specify below) Staff did not start classes on time. Quality of instruction was poor. Staff members were not helpful. Other reasons or specific equipment that was unavailable   Do the YMCA staff members know your name? Yes No Do the YMCA staff members ask you about your progress? Yes No Do you think the staff would notice if you were gone? Yes No Would you recommend the YMCA to a friend, co-worker, or relative? Yes No Please rate us on the following categories: Staff Members Friendliness Excellent Good Fair Poor NA/Do not know Staff Members Competence Excellent Good Fair Poor NA/Do not know There is sufficient staff to help you Excellent Good Fair Poor NA/Do not know Overall cleanliness facilities Excellent Good Fair Poor NA/Do not know Security and safety facilities Excellent Good Fair Poor NA/Do not know Facility has adequate parking Strongly Agree Agree I don't know Disagree Strongly Disagree Maintenance of equipment Excellent Good Fair Poor NA/Do not know Has appropriate equipment Excellent Good Fair Poor NA/Do not know Has sufficient equipment Excellent Good Fair Poor NA/Do not know Reputation of the YMCA is Excellent Good Fair Poor NA/Do not know Membership value for the money Excellent Good Fair Poor NA/Do not know Information availability about membership, programs, & the YMCA in general Excellent Good Fair Poor NA/Do not know Variety of programs Excellent Good Fair Poor NA/Do not know Quality of program content Excellent Good Fair Poor NA/Do not know Availability, scheduling, and convenience of programs Excellent Good Fair Poor NA/Do not know Can you make any suggestions for how we can improve the YMCA? Thank you for taking your time to complete this survey. If you wish to identify yourself please do so in the space below. Final Question: If you expressed concerns in your comments, may we follow-up with you? No concerns that need to be addressed. No thank you. Yes, please. Here is my contact information: Name and E-mail or Phone Number